FAQ

Bin Collections

What are the collection days for my bins?
  • Collection days vary depending on your location. You can find out your specific collection days by visiting our website or contacting our customer service.

Typically, there are four main types of bins collected:

  • General Waste Bin: For non-recyclable household waste.
  • Recycling Bin: For recyclable materials such as paper, plastic, glass, and metal.
  • Green Waste Bin: For organic waste including garden clippings, leaves, and small branches.
  • Food waste bin: for food waste, tea bags, coffee grounds, bones and egg shells, soiled paper towels

It is important to follow the guidelines to ensure proper disposal and avoid contamination of recyclables. Contaminated containers will be removed on the rate of general waste bins.

  • Bins should be placed at the agreed collection point by 9:00 AM on your designated collection day.

If your bin has not been collected, you can report it to our customer service.

Contact our customer service to report a damaged or missing bin. We will arrange for a replacement or repair.

Acceptable items for the recycling bin usually include:

  • Paper and cardboard (dry, non soiled)
  • Plastic bottles and containers (rinsed out)
  • Metal cans and tins

What items can I put in the food bin?

Acceptable items for the food bin usually include:

  • Fruit and vegetable peelings
  • Meat and fish bones
  • Eggshells
  • Teabags and coffee grounds
  • Stale bread and pastries
  • Dairy products (excluding liquids)
  • Soiled kitchen towels
  • Biodegradable bin liners

What items can I put in my green waste bin?

Acceptable items for the green waste bin include:

  • Grass clippings
  • Leaves and branches
  • Weeds and plants
  • Flowers and prunings
  • Hedge trimmings
  • Small twigs
  • Garden waste bags (biodegradable)

These green waste items help in maintaining a healthy composting system, reducing overall waste and promoting environmental sustainability.

To reduce waste:

  • Recycle as much as possible.
  • Compost organic waste.
  • Avoid single-use plastics.
  • Donate items in good condition instead of throwing them away.

Yes, you can request an additional bin by calling our customer service.

 Yes, items such as hazardous waste (chemicals, batteries, electronics), large bulky items, and medical waste should not be placed in any bin.

Yes, however there will be an extra charge of €5.00 per bag.

During holidays, collection schedules may change. We will provide notices of any changes through our website and social media. Plan ahead and adjust your bin placement accordingly.

We offer a bulky item collection service as well. You will need to book this in advance. For more information and rates feel free to contact our customer service.

Batteries and electronics should not be placed in your recycling bin. Many councils have specific drop-off points or collection events for these items. Check with your local council for the nearest recycling location.

Is there a contract?

  • No, we offer a convenient “No contract, pay as you go” option for customers who prefer flexibility. There is no long-term commitment required, and you only pay for the services you use.

Do I need to pay a deposit?

  • A deposit is required for our services. The deposit amount will cover the cost of your final collection if you choose to terminate the services.

Skip Hire

What is one dayskip hire?

One dayskip hire allows you to rent a skip for 1 day, have it delivered and removed on the same day. This service is especially beneficial for urgent projects, unexpected waste disposal requirements, or in areas where skips are not permitted overnight or require special permits.

To book a skip with us simply contact our customer service team by phone or through our website. We recommend booking as advanced as possible to ensure availability.

Yes, we offer a variety of skip sizes for one dayhire, from small mini skips to large builders’ skips. Please let us know your requirements, and we will help you choose the right size.

We aim to deliver your skip by 10am unless otherwise agreed. Exact delivery times may vary depending on availability and your location.

If you need to place the skip on a public road, you may require a permit from your local council.

Our skips can be used for most types of non-hazardous waste, including household rubbish, garden waste, construction debris, and more. However, certain items such as asbestos, chemicals, batteries, and electronics are not permitted.

The standard hire period is 5 hours. If you need to keep the skip for a longer period, please inform us when booking, and we will accommodate your needs where possible.

Yes, we offer a bulky item collection service. You will need to book this in advance. For more information and rates, feel free to contact our customer service team.

The cost of one dayskip hire varies depending on the size of the skip and your location. Please contact us for a detailed quote.

Is there a contract?

No, we offer a convenient “No contract, pay as you go” option for customers who prefer flexibility. There is no long-term commitment required, and you only pay for the services you use.

Batteries and electronics should not be placed in your recycling bin. Many councils have specific drop-off points or collection events for these items. Check with your local council for the nearest recycling location.

Commercial Bin Collection

What is commercial bin collection?

Commercial bin collection refers to the service provided to businesses for the regular collection and disposal of waste and recyclables using bins specifically designated for commercial use. This service ensures that businesses can manage their waste efficiently and in compliance with local regulations.

To sign up for a commercial bin collection service, you will need to contact our customer service. We will guide you through the process, which typically involves assessing your waste management needs, selecting appropriate bin sizes, and scheduling collection times.

Commercial bin collection services offer a variety of bin sizes to accommodate different volumes of waste. Common sizes include:

  • 25-litre bins
  • 90-litre bins
  • 120-litre bins
  • 240-litre bins
  • 660-litre bins
  • 1100-litre bins

The frequency of bin collection can vary based on the needs of your business and our schedule. Common collection frequencies include daily, bi-weekly, weekly, or fortnightly. It is important to discuss your specific requirements with us to ensure that your waste is collected regularly and efficiently.

Commercial bins are typically used for general waste, recyclables, and sometimes organic waste. Acceptable items for each bin type include:

General Waste Bin: For non-recyclable waste.

Recycling Bin: For recyclable materials such as paper, plastic, glass, and metal.

Green Waste Bin: For organic waste including garden clippings, leaves, and small branches.

Food waste bin: for food waste, tea bags, coffee grounds, bones and egg shells, soiled paper towels, biodegradable disposables.

It is important to follow the guidelines to ensure proper disposal and avoid contamination of recyclables. Contaminated containers will be removed on the rate of general waste bins.

Yes, there are certain restrictions on what can be placed in commercial bins. Items that are typically prohibited include:

  • Hazardous materials (e.g., chemicals, paint, batteries)
  • Electronics and appliances
  • Medical waste
  • Construction and demolition debris
  • Large bulky items (unless a special collection service is arranged)

Yes, we offer a bulky item collection service. You will need to book this in advance. For more information and rates, feel free to contact our customer service team.

No, we offer a convenient “No contract, pay as you go” option for customers who prefer flexibility. There is no long-term commitment required, and you only pay for the services you use.

Invoices are available to all customers. Please provide your business details and specify your preferred billing frequency (weekly, fortnightly, or monthly).

We offer various payment options to suit your needs, including bank transfer, cash, cheque, and card payments. Invoices are due within 5 days of receipt, ensuring a straightforward and flexible billing process. Please specify your preferred payment method when setting up your account.

Batteries and electronics should not be placed in your recycling bin. Many councils have specific drop-off points or collection events for these items. Check with your local council for the nearest recycling location.

To arrange for an emergency collection, please contact us at your earliest convenience, and we will make every effort to accommodate your needs.

Yes, our customer representatives will assess the amount of waste and recommend a suitable container to meet your needs.

If your bin is damaged, please contact our customer service. We will arrange for a repair or replacement of the damaged bin. Replacement cost may apply.

Yes, this can be useful for events, renovations, or other temporary situations that generate additional waste. Contact our customer service to schedule a one-time collection and discuss the associated costs.

To reduce your commercial waste, consider implementing the following strategies:

  • Encourage recycling by providing separate bins for recyclables and educating employees on proper sorting.
  • Minimize packaging waste by choosing suppliers who use minimal or recyclable packaging.
  • Implement a composting program for organic waste, such as food scraps and garden waste.
  • Reuse materials whenever possible, such as reusing shipping boxes or office supplies.
  • Conduct regular waste audits to identify areas where waste can be reduced or managed more efficiently.

Commercial bin collection services play a crucial role in promoting environmental sustainability. Benefits include:

  • Reducing landfill waste by diverting recyclables and organic waste from general waste bins.
  • Conserving natural resources through recycling and composting.
  • Reducing greenhouse gas emissions by minimizing waste sent to landfills.
  • Promoting responsible waste management practices among businesses and their employees.

If your bin collection is missed, please contact our customer service as soon as possible to report the issue. We will arrange for a make-up collection or adjust the schedule to ensure your waste is collected promptly.

Yes, we offer customizable options to meet the unique needs of your business. This may include adjusting the size and number of bins, altering the collection frequency, or adding specialized services such as recycling or organic waste collection. Discuss your specific requirements with your costumer representative to create a tailored waste management plan.

Collections are typically scheduled during business hours.

To prepare your bin for collection:

  • Ensure the bin is not overflowing and the lid can be securely closed.
  • Place the bin at the designated collection point, typically at the curb or in a specified area on your property.
  • Clear any obstructions around the bin to allow easy access for collection vehicles.

Yes, incorrect bin usage can result in penalties or additional fees. This may include placing prohibited items in the bin, overfilling the bin, or contaminating recyclables. It is important to adhere to the guidelines provided to avoid any issues and ensure efficient waste management.